Refund policy

Refund Policy — Last updated: September 2026

At BabyNest™, your happiness matters to us—a lot! We want every experience with our products to feel as calm and stress-free as the results we provide for you and your baby. If something doesn't go as planned, we're here to help. Below is our guide to how our refunds and returns work.

Order Changes or Cancellations

You have 6 hours to modify your order after processing your payment. After this window, your order goes straight into our fast-track processing system, which means we cannot change the shipping address, update the items, or cancel it in time. To avoid any hiccups, please double-check your shipping details and cart before checking out. If you do need help, feel free to reach out to us at info.babynest1@gmail.com. We can't promise the change will go through, but we will do our very best to assist!

60-Day Refund & Return Window

You have 60 days from the date of delivery to request a refund or return. Every refund requires the product to be returned to our facility first. You are eligible to start the return process if:

* The product doesn't meet your expectations.
* The product arrives damaged, defective, or incorrect.
* You used the product as directed but didn't see the desired results.
* You wish to return an unused product in its original condition.

We're committed to making things right! To receive a refund, you must follow our return process below.

Return Required for All Refunds

As long as you are within the 60-day window, you are eligible for a refund once the item is returned. Our dedicated customer support team will walk you through this process to ensure you and your baby are taken care of. You'll need to send the item back to our return address before any funds are released. Return shipping costs are the customer's responsibility. We strongly recommend using a trackable shipping service. Shipping fees paid at checkout are non-refundable.

Refund Processing Time

Once your return is received and inspected at our warehouse, we will process your refund immediately. Please allow 2–5 business days for the funds to appear in your original payment method, depending on your bank's processing times.

Restocking Fees

We believe in a transparent and fair experience for our customers. There is no restocking fee for any returns or refunds processed within our 60-day window, provided the item is returned to us.

How to Start a Return or Refund

It's easy! Just message us at info.babynest1@gmail.com, and our friendly support team will provide you with the return address and walk you through the process step-by-step.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or not as described, we sincerely apologize. Please contact us immediately at info.babynest1@gmail.com with your order number, a description of the issue, and photos or video. Once the damaged item is returned to our facility, we will resolve the issue promptly with a replacement or refund.

Items That Can't Be Returned

Some items aren't eligible for returns or refunds: digital products (such as e-books), custom-made products, personal-care items, sale items, and gift cards. Not sure if your item qualifies? Just ask—we're happy to help!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at alihaoui3101@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at alihaoui3101@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at alihaoui3101@gmail.com.