Refund policy
Refund Policy
Last updated: October 2026
At BabyNest, your happiness means everything to us. We want your experience with our products to feel as calm and comforting as the cozy evenings we help create for your little one. If something doesn’t go as planned, we’re here for you. Here’s how returns and refunds work.
Order Changes or Cancellations
You have 5 minutes after your payment goes through to make changes to your order. After that, your order moves into our fast-track processing system, and we can no longer update the shipping address, change the items, or cancel it. Please double-check your cart and shipping details before checking out. If you need help, email us at info.babynest1@gmail.com. We can’t guarantee the change will go through, but we’ll do our very best.
60-Day Refund & Return Window
You have 60 days from the date of delivery to request a refund or return. All refunds require the product to be returned to our facility first. You can start a return if:
- The product doesn’t meet your expectations
- The product arrived damaged, defective, or incorrect
- You used the product as directed but didn’t see the results you hoped for
- You’d like to return an unused product in its original condition
Return Required for All Refunds
As long as you’re within the 60-day window, you’re eligible for a refund once your item is returned. Our support team will guide you through every step. The item must be sent back to our return address before any refund is issued. Return shipping costs are the customer’s responsibility, and we strongly recommend using a trackable shipping service. Shipping fees paid at checkout are non-refundable.
Refund Processing Time
Once your return arrives and is inspected at our warehouse, we process your refund right away. Please allow 2–5 business days for the funds to appear on your original payment method, depending on your bank.
Restocking Fees
We keep things fair and transparent. There is no restocking fee on any return or refund processed within our 60-day window, as long as the item is returned to us.
How to Start a Return or Refund
It’s simple! Email us at info.babynest1@gmail.com and our support team will send you the return address and walk you through the process step by step.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or not as described, we’re truly sorry. Contact us right away at info.babynest1@gmail.com with:
- Your order number
- A description of the issue
- Photos or a video
Once the item is returned to our facility, we’ll promptly send a replacement or issue a refund.
Items That Can’t Be Returned
The following items aren’t eligible for returns or refunds: digital products (such as e-books and guides), custom-made products, personal-care items, sale items, and gift cards.