Cancellation policy

Cancellation Policy — Last updated: September 2026

At BabyNest™, we process orders quickly so your baby gets relief as fast as possible. Because of this, our cancellation window is short — please review the details below.

Cancellation Window

You have 24 hours from the moment your payment is confirmed to cancel or modify your order. After this window, your order enters our fast-track fulfillment system and can no longer be canceled, changed, or redirected.

How to Request a Cancellation

To cancel within the 24-hour window, email us as soon as possible at info.babynest1@gmail.com with your order number and the word "CANCEL" in the subject line. Our team will confirm your cancellation by email. A cancellation is only valid once you receive our confirmation — an unanswered email does not guarantee your order was canceled.

After the 24-Hour Window

Once your order has entered processing, we're unable to stop it. If you no longer want the item, you're still covered by our 60-Day Refund & Return policy — simply return the product once it arrives and we'll process your refund. Please see our Refund Policy for full details.

Orders Already Shipped

If your order has already shipped, it cannot be canceled. You may refuse delivery or return the item under our standard return process. Shipping fees paid at checkout are non-refundable.

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

Try before you buy

When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.

Changes to Your Order

Need to update your shipping address or item? Contact us within the 24-hour window and we'll do our best to help, though changes cannot be guaranteed once processing begins.

Questions?

We're here to help. Reach out anytime at info.babynest1@gmail.com and our friendly support team will walk you through your options.